Refund & Cancellation Policy
Amita Wellness Hub — Refund & Cancellation Policy
Home Refund & Cancellation Policy
We want you to feel confident when you join a programme. This policy explains your right to cancel, how to reschedule sessions and how refunds work. It forms part of our Terms & Conditions and does not affect your statutory rights.
1. Free programmes
The Free 5-Day Reset and any other free offers cost nothing, so no refund applies. You can stop at any time.
2. Your 14-day right to cancel
Because you book with us online or by message, UK consumer law (the Consumer Contracts Regulations 2013) gives you the right to cancel within 14 days of your booking being confirmed, without giving a reason.
- If your programme hasn’t started — you receive a full refund.
- If you asked us to start within the 14 days — we will refund what you paid minus a fair amount for the sessions, consultations and plans already provided.
- Digital materials (such as meal guides, plans and trackers) — if you agreed to receive them straight away, the right to cancel ends for those materials once they have been delivered.
3. After the 14 days
Once the cancellation period has ended and your programme is under way, fees for the programme are non-refundable. If you are unable to continue for medical reasons, please contact us — we will consider pausing your programme or offering a partial credit fairly, case by case.
4. Rescheduling sessions
- Please give at least 24 hours’ notice to move a one-to-one session or consultation — we’ll happily find a new time.
- Sessions cancelled with less than 24 hours’ notice, or missed without notice, may be counted as delivered.
- Group yoga sessions run at set times; missed group sessions can’t be refunded, but we’ll suggest another session where possible.
- If we need to cancel a session, we will always offer a new time or a refund for that session.
5. How to cancel or request a refund
Message us on WhatsApp at +44 7471 709935 or through our contact form with your name, the programme you booked and your reason (optional). We will confirm receipt within 2 working days.
6. How refunds are paid
Approved refunds are paid to your original payment method within 14 days of your cancellation being confirmed. Depending on your bank, it may take a few extra days to appear.
7. Questions
If anything is unclear, please ask before booking — we’re always happy to explain.
